Frequently asked questions

Some clients may be referred by their family doctors, mental health professionals, school board staff (e.g., teacher, principal, social worker), Children's Aid Societies; however, you do not need a referral to make an appointment.  Appointments can be made by telephone, email, or by completing the form on the Contact Page.

When you call, you will be greeted by our friendly Clinical Coordinator, Stephanie.  Stephanie will ask a few questions concerning the service you are requesting and direct your call appropriately.  When it is not possible to answer your call directly, you will be asked to leave a brief message and your call will be returned as soon as possible.

• Evaluates a wide range of issues including thinking and reasoning (intellectual), language, memory, learning, attention, planning and organization, behaviour, adaptive functioning, and social/emotional functioning.
• Is geared to having a fuller understanding of an individual's development and functioning in various areas (e.g., school, home, and in the community).
• Provides useful information on how an individual is functioning academically compared to his/her potential and identifies areas and provides recommendations for educational support and behavioural interventions based on profile of strengths/weaknesses (e.g., enrichment programs, special education programs, remedial programs).
• Assists in identifying factors that may be impacting an individual's learning and general functioning (e.g., social and/or emotional problems).
• May lead to a diagnosis to inform appropriate treatment/interventions, inform academic accommodations, as well as facilitate funding or access to community resources and services.
• The assessment process typically includes a parent/guardian interview, child interview, psychological testing, parent/caregiver/teacher questionnaires, a feedback session to discuss results and recommendations, and a comprehensive written report.

Psychological services are not covered by OHIP.  They are, however, usually covered in part or fully by extended care/work benefit plans.  The fees vary depending on the nature of the service.  Some alternative sources of funding may be available through Social Assistance, Children's Aid, and Native Services. 

 A sliding scale is offered based on need. Please contact us for further information regarding fees.

Personal information may be shared with written consent from the client, under conditions such as disclosures of a risk of harm to yourself or others, disclosure of information that would indicate that a child under age sixteen has been harmed or neglected, and court orders.  Contact us for more information on the protection of your privacy and confidentiality.